Return, Refund & Exchange Policy

Effective Date: August 4, 2026
Last Updated: August 4, 2026

At The Veriq, we are committed to ensuring a seamless and satisfactory customer experience. If you are not fully satisfied with your purchase, this policy outlines the conditions under which you may be eligible for a return, exchange, replacement, or Store Credit.

By placing an order on theveriq.com, you acknowledge and agree to the terms set forth below.

Quick Summary

✓ Return/Exchange request must be initiated within 3 days of delivery.
✓ Wrong Product / Damaged Product / Manufacturing Defect – Free Replacement or Exchange (subject to verification).
✓ Change of Mind Return – Refund provided as The Veriq Store Credit only.
✓ Store Credit Validity – 5 Years from issuance date.
✓ Cash refunds are not available for Change of Mind returns.
✓ A clear, continuous, and unedited unboxing video is mandatory for eligible claims involving damage, wrong item, missing item, or manufacturing defects.

1. Return & Exchange Eligibility

You may request a return or exchange within 3 days from the date of delivery if:

  • You received an incorrect product.
  • The product has a manufacturing defect.
  • The product arrived in a damaged condition.
  • You wish to exchange the product due to a change of mind.
  • You wish to return the product due to a change of mind (subject to this policy).

Requests submitted beyond the eligible timeframe may not be accepted.

2. Wrong Product, Damaged Product, or Manufacturing Defect

If you receive:

  • An incorrect product
  • A damaged product
  • A product with a manufacturing defect
  • A product with missing components (where applicable)

The Veriq will offer a free replacement or exchange, subject to successful verification of the claim.

Cash refunds are generally not provided in such cases unless The Veriq determines that a replacement or exchange is not feasible.

3. Mandatory Unboxing Video

To ensure fair and accurate claim assessment, a clear, continuous, and unedited unboxing video is mandatory for claims involving:

  • Wrong Product
  • Damaged Product
  • Manufacturing Defect
  • Missing Items

The video must:

  • Clearly show the sealed parcel prior to opening.
  • Be recorded in a single continuous shot without cuts or edits.
  • Clearly display the shipping label.
  • Clearly show the product after unboxing.

Claims submitted without a valid unboxing video may be rejected if the issue cannot be verified.

4. Change of Mind Returns

If you decide not to keep the product after purchase:

  • The return request may be accepted subject to inspection and approval.
  • Refunds will not be issued to the original payment method.
  • Cash refunds or bank transfers will not be provided.

Instead, eligible returns will be processed as The Veriq Store Credit.

5. Store Credit

Approved Change of Mind returns will be issued as The Veriq Store Credit.

Store Credit:

  • Is valid for 5 years from the date of issuance.
  • Can be used exclusively for purchases on theveriq.com
  • Cannot be redeemed for cash.
  • Is non-transferable.
  • Cannot be withdrawn to a bank account or UPI.

6. Product Condition Requirements

Returned or exchanged products must meet the following conditions:

  • Must be unused.
  • Must be in original condition.
  • Original packaging should be included wherever possible.
  • All accessories must be returned.
  • Must not show signs of misuse, damage, or alteration.

Products failing quality inspection may be rejected.

7. Non-Eligible Returns & Exchanges

Requests for return, exchange, replacement, or Store Credit may be declined if:

  • The request is made after the eligible period.
  • The product has been intentionally damaged.
  • The product has been altered or repaired by an unauthorized party.
  • Required verification cannot be completed.
  • A mandatory unboxing video is not provided for eligible claims.
  • False, incomplete, or misleading information is submitted.

8. Verification Process

All requests are subject to review by our support team.

The Veriq may request:

  • Product images
  • Videos
  • Order details
  • Any additional information required for verification

The Veriq reserves the right to inspect returned products before approving any resolution, including exchange, replacement, or Store Credit.

The final decision of The Veriq after verification shall be binding.

9. Fraud Prevention

To maintain fairness and protect genuine customers, fraudulent or abusive claims will not be tolerated.

The Veriq reserves the right to reject claims involving:

  • Edited or manipulated videos
  • False or misleading information
  • Repeated misuse of policies
  • Any fraudulent activity

Repeated violations may result in permanent restriction from future purchases or services.

10. Return Shipping

Where applicable, customers must ensure the product is securely packaged to prevent damage during transit.

Return instructions will be provided only after the request has been approved.

Customers must not send products without prior authorization.

11. Contact Us

For return, refund, exchange, or replacement assistance:

General Support: support@theveriq.com
Warranty & Claims: claims@theveriq.com
Phone: +91 7827790148
Website: theveriq.com

Customer Commitment

At The Veriq, we are committed to delivering a transparent, fair, and customer-centric resolution process while safeguarding against misuse. We value your trust and strive to provide a premium and reliable shopping experience.